How to reset your Tire Base password?

TB One · auth · Last updated August 17, 2026 · Version 1

This process works in apps: TB One

This article will teach you how to use Forgot password and set a new password on the branded one.tirebase.io auth page.

Tenant password resets always use the requestTenantPasswordReset Cloud Function — SendGrid delivers a Tire Base branded email and the link lands on one.tirebase.io/auth-action for every app. Firebase’s built-in sendPasswordResetEmail is not used anywhere in Tire Base; generic Firebase emails mean someone used the wrong path.

Steps

• From any Tire Base login page, click Forgot password.
• Enter your work email and submit.
• Open the Tire Base branded email (check spam/promotions).
• Follow the link to one.tirebase.io/auth-action.
• Set a new password meeting your org’s policy.
• Sign in to TB One or the app you need.
• If no email arrives, wait a few minutes — the function succeeds even when the address is unknown (security by design).

Conclusion & best practices

Tire Base never relies on the default Firebase reset email. If you see a generic Firebase message, stop and use the in-app Forgot password path again or contact support. Global Admin employees use requestGlobalAdminPasswordReset instead.