How to reactivate a lapsed subscription?

TB One · applications · Last updated August 17, 2026 · Version 1

This process works in apps: TB One

This article will teach you how to use the reactivate flow when an app is blocked for billing.

When payment fails or a subscription lapses, product apps show a blocker with a reactivate path — usually linking to TB One /reactivate. Completing payment restores allowedApps access after provisioning catches up. Floor staff cannot fix this at the POS; an admin must update billing.

Steps

• From the blocker screen, click Reactivate (or open one.tirebase.io/reactivate).
• Sign in as a billing admin if prompted.
• Confirm the tenant and subscription being restored.
• Update payment method if the old card failed.
• Complete payment and wait for confirmation.
• Refresh TB One Dashboard and launch the blocked app.
• Tell the shop floor access is restored so they retry failed logins.

Conclusion & best practices

Fix the underlying payment method after reactivation so the outage does not repeat next cycle. Notify floor staff when access is back — they may still have cached error screens until refresh. Document who owns billing contacts to shorten future outages.