How to add or open a vendor in Sync?

TB Sync · vendors · Last updated October 13, 2026 · Version 1

This process works in apps: TB Sync

This article will teach you how to open Vendors, add or edit a vendor connection, and verify it with an inventory search.

Vendors in Sync are the bridges to your tire suppliers — FTP feeds, APIs (such as ATD or Tire Base POS), and manual catalogs. Each vendor document stores connection settings so Inventory search can pull live availability and pricing. Opening an existing vendor is how you update credentials, ship-to defaults, and mapping options without recreating the integration.

Steps

• Open Sync and go to Vendors from the sidebar (the page title is Vendor Connections).
• Click Vendor Connection (or Add First Vendor if the list is empty), or open an existing vendor row to edit.
• Pick the connection type: FTP / SFTP Vendor for a file feed, Manual Upload Vendor for a spreadsheet you upload, TireBase Partner for a live dealer feed, or a live API such as WTD or Tire Base POS.
• Under Distribution center, pick one center. Local is suggested. Inventory from this vendor is nested inside that center, so product search and B2B use it for availability and the delivery ETA. Saving updates Organization Settings → Distribution Centers.
• For FTP / SFTP, Tire Base generates the host, username, password, and port — share those with the supplier. Do not type a hostname the supplier gave you, and do not ask them for our credentials. See How to generate SFTP credentials for a vendor in Sync.
• If a supplier sent you a TireBase Partner code, choose TireBase Partner (or attach it on an existing FTP or upload vendor) and paste the code. Codes expire — ask them to send a new one from Sync if it no longer works.
• After the vendor is saved, switch to Inventory Catalog and run a size or part-number search to confirm results appear under that vendor’s tab.
• On Details, under When processing orders with this vendor, choose Purchase Order or Bill separately for TB Sync Orders, B2B Orders, and B2C Widget Orders. Send to vendor emails that connection when a new order from that channel includes their inventory. Bill receives the purchase order into a bill. Purchase Order leaves it open.
• If search returns nothing, reopen the vendor: FTP feeds need Field Mapping after the first file; live APIs need status Active. On Field Mapping, under Preview & Header Selection, click the row that contains the column names. That row is marked HEADERS and fills the dropdowns. If a dropdown shows a part number or a price, click the header row again. Ask Tire Base support before changing unrelated settings.

Conclusion & best practices

FTP credentials belong to Tire Base’s server (ftp.tirebase.io) — generate them in Sync and hand them to the vendor. Live API keys still come from the supplier. Keep one vendor record per supplier connection so analytics and order history stay clean.