Why does tire or wheel search find no results?
TB Sync · settings · Last updated August 18, 2026 · Version 1
This process works in apps: TB Sync, TB Books, TB WMS, TB POS
This article will teach you how to turn the tire or wheel catalog back on in Catalog Subscriptions, and how to re-enable Tires or Wheels on a BaseCart sales channel.
If tire search or wheel search returns nothing, the catalog for that product type is often switched off — not missing inventory. Organization Settings → Catalog Subscriptions has a Tire Catalog card and a Wheels Catalog card. Turning a card’s toggle off hides every search result from that catalog (the screen says search results from this catalog will be completely hidden). That includes Inventory, WMS lookup, POS, and related catalog search. A second switch lives on website widgets: Sync → Sales Channels → Widgets → BaseCart Categories. If Tires or Wheels is unchecked there, that shop tab is gone and widget searches for that category find nothing.
Steps
- Go to Settings → Catalog Subscriptions (Organization Settings). You will see Tire Catalog and Wheels Catalog cards, each with a toggle.
- If the catalog you are searching is off, click its toggle so it turns on. The page should no longer show that search results from this catalog will be completely hidden.
- Do not turn an entire catalog off to hide a few brands. Keep the catalog on and use Brand Control (All Brands, Only Selected, or Exclude Selected) on that card instead.
- Search again in Inventory (or WMS / POS). Tire and wheel catalogs are independent — wheels can be on while tires are off, and the other way around.
- If the empty results are on your website BaseCart widget, open Sync → Sales Channels, open the channel, go to the Widgets tab, and under BaseCart Categories check Tires and/or Wheels (and Packages if you sell those). Save the channel.
- Retry the same size or part-number search. If results still fail, confirm the active location in the header and try a digit-only tire size (for example 2055516).
Conclusion & best practices
No results for every tire, or every wheel, is almost always a catalog or widget category that is turned off — turn it back on, then search again. Brand Control hides specific brands; the card toggle hides the whole catalog. Related: How to search vendor inventory in Sync?.